Cancellation Policy – laligurans

At laligurans, we understand that plans can change and you may need to cancel an order. Because we specialize in delivering fresh groceries and daily essentials quickly, our delivery teams move fast.

Please read our cancellation policy below to understand your options and timelines.

1. How to Cancel an Order

You can cancel your order directly through your laligurans account dashboard, or by contacting our customer support team immediately:

1. Phone/WhatsApp: +61 416 854 443
2. Email: info@laligurans.com

Please provide your Order ID when contacting us to ensure a swift cancellation process.

2. Cancellation Timelines

To keep our operations running smoothly and ensure fairness to our delivery partners, cancellation windows depend on the status of your order:

1. Before Dispatch (Free Cancellation): You can cancel your order at any time, completely free of charge, before it leaves our warehouse or sorting facility. If you pre-paid digitally, a full refund will be processed to your original payment method.
2. After Dispatch / On the Way: Once our delivery rider has departed with your order, the order cannot be canceled. If you refuse delivery at your doorstep, a delivery processing fee may be applied to your account to compensate the rider for their time and fuel.

3. Special Note on Perishable Goods

For orders containing highly perishable items (such as fresh fruits, vegetables, dairy, meat, or frozen products), immediate cancellation is crucial. Once these items are packed and out for delivery, they cannot be returned to inventory if rejected at the door. Repeated cancellations of dispatched perishable orders may lead to the suspension of the Cash on Delivery (COD) feature on your account.

4. Cancellations by laligurans

While we always strive to fulfill every order, laligurans reserves the right to cancel an order under specific circumstances, including:

1. Stock Unavailability: If an item goes out of stock or fails our quality check before packing.
2. Delivery Address Issues: If the delivery address provided is incomplete, outside our operational zone, or if our rider cannot reach you via phone at the time of delivery.
3. Unforeseen Events: Extreme weather, severe traffic disruptions, or unexpected local restrictions in Kathmandu.
4. Suspected Fraud: If our digital systems flag the order as suspicious or a violation of our Terms & Conditions.

If laligurans cancels your order for any of the reasons above and you have already made a digital payment, we will issue a full refund to your wallet or bank account immediately.

5. Refunds for Canceled Orders

If your cancellation request is approved and eligible for a refund:

1. Store Credit: Available instantly in your laligurans account wallet for your next purchase.
2. Digital Wallets / Bank Transfer: Credited back to your digital wallet (eSewa, Khalti, etc.) or bank account within 2–3 business days.

6. Contact Us

For any questions regarding your order status or this Cancellation Policy, please reach out to us:

1. Website: laligurans.com
2. Email: info@laligurans.com
3. Phone: +61 416 854 443
4. Address: Kathmandu, Nepal

Our Commitment laligurans is committed to providing a flexible and user-friendly experience while maintaining respect for our local supply and delivery partners.

laligurans – Smooth Shopping, Reliable Service.