Return & Refund Policy – laligurans

Thank you for shopping at laligurans. We want to ensure you have the best experience possible while stocking your kitchen and home. Because we handle fresh groceries and daily essentials, our return and refund guidelines vary based on the type of product you purchased.

Please review our policy carefully to understand how returns, replacements, and refunds are processed.

1. Inspection at Delivery (Highly Recommended)

Groceries are perishable by nature. We strongly encourage all customers to inspect their items at the time of delivery in the presence of our delivery rider.

1. If any item is damaged, spoiled, or missing, please report it immediately to the rider.
2. You can return the problematic item back with the rider on the spot, and we will arrange a replacement or refund.

2. Eligibility for Returns

If you notice an issue after the delivery rider has left, items may still be eligible for a return or replacement under the following conditions:

1. Perishable Items (Fresh Produce, Dairy, Meat, Frozen Foods): Must be reported within 3 hours of delivery due to temperature control and freshness standards.
2. Non-Perishable Items (Packaged Food, Staples, Household Goods, Toiletries): Must be reported within 24 hours of delivery.

To qualify for a return, items must be:

1. Unused, unopened, and in the same condition that you received them.
2. In their original packaging with all tags, labels, and seals intact.
3. Accompanied by the original digital invoice or proof of purchase.

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

1. Items that have been opened, partially consumed, or improperly stored after delivery.
2. Clearance or flash-sale items explicitly marked as non-returnable.

4. How to Request a Return or Replacement

If you need to return an item, please contact our customer service team immediately:

1. Phone/WhatsApp: +61 416 854 443
2. Email: info@laligurans.com

Please provide your Order ID, a brief description of the issue, and clear photographs of the damaged or incorrect item.

5. Refund Options

Once your return is received and inspected by our team, we will notify you of the approval or rejection of your refund. If approved, you can choose one of the following refund methods:

1. Store Credit: The amount will be instantly credited to your laligurans account wallet for your next purchase.
2. Digital Wallet / Bank Transfer: The refund will be sent back to your original payment method (e.g., eSewa, Khalti, or bank transfer) within 2–3 business days.
3. Cash Refund: For Cash on Delivery (COD) orders, cash refunds can be processed via digital wallet transfer or adjusted in your next delivery.

Note: Delivery charges are non-refundable unless the return is due to an error on our part (e.g., we delivered the wrong item or a damaged product).

6. Order Cancellation

1. You can cancel your grocery order free of charge at any time before it leaves our sorting warehouse.
2. Once an order is dispatched with our delivery rider, cancellations may be subject to a delivery processing fee.

7. Contact Us

For any questions regarding our Return & Refund Policy, please reach out to our team:

1. Website: laligurans.com
2. Email: info@laligurans.com
3. Phone: +61 416 854 443
4. Address: Kathmandu, Nepal

Our Commitment laligurans is dedicated to bringing freshness and quality to your home. If we make a mistake, we will make it right.

laligurans – Fresh Quality, Guaranteed Satisfaction.